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At AnaZanziCrystalsGemstones, we are committed to providing you with high-quality, handcrafted crystal jewelry and wellness products. We want you to be completely satisfied with your purchase, so please read our Return & Refund Policy below to understand your rights and how we handle returns and refunds.

1. Return Eligibility

We accept returns on eligible items under the following conditions:

• Items must be returned within 30 days of the date of purchase.
• Items must be in new, unworn condition and in their original packaging.
• Personalized or custom-made jewelry, including pieces that have been charged or energized according to your personal intentions, are non-returnable. These items are crafted specifically for you, and we cannot accept returns unless the item is defective or damaged upon arrival.
• Shipping costs are non-refundable, and the customer is responsible for return shipping fees.

2. Return Process

To initiate a return, please follow these steps:

• Contact us at [your email or contact form link] within 30 days of receiving your order to request a return authorization.
• Provide your order number, the items you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with instructions on how to return the items to us.
• We recommend using a trackable shipping method for your return, as we are not responsible for lost or damaged returns.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved:

• A refund will be issued to the original payment method used for the purchase.
• Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately (within 7 days of receiving your order). We will arrange for a replacement or a full refund. You may be asked to provide photos of the damaged or defective item to assist in the return process.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the return process and place a new order for the item you'd like to receive.

6. Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made jewelry.
• Items that have been charged or energized with specific intentions for your purpose.
• Gift cards.
• Sale or clearance items.

7. Cancellations

If you wish to cancel an order, please contact us immediately. Orders can be canceled only if they have not yet been processed or shipped. If your order has already been processed or shipped, you will need to follow the return process once the item is received.

8. Customer Support

If you have any questions or concerns about your order, please don’t hesitate to reach out to us. Our customer support team is here to help you and ensure that your experience with AnaZanziCrystalsGemstones is a positive one.

• Email: dumitriuanaelena11@gmail.com

Thank you for choosing AnaZanziCrystalsGemstones. We appreciate your business and are committed to providing you with the best products and services.

Shipping Information for AnaZanziCrystalsGemstones

At AnaZanziCrystalsGemstones, we pride ourselves on delivering your handcrafted crystal jewelry and wellness products safely and promptly. We ship worldwide via DHL, ensuring reliable and secure delivery from Zanzibar to your doorstep.

1. Shipping Rates and Delivery Time

We offer competitive shipping rates and estimated delivery times for international orders through DHL. Shipping costs will be calculated at checkout based on your shipping address, weight of the items, and destination country.

• Shipping Time: Standard shipping typically takes 7-14 business days depending on the destination country. Please note that shipping times may vary due to customs procedures, holidays, or unforeseen delays.
• Processing Time: Orders are processed within 2-3 business days. Please allow additional time during busy seasons or when placing custom orders.

2. Shipping Method

All orders are shipped via DHL Express, which ensures reliable and fast service. You will receive a tracking number as soon as your order has shipped, allowing you to track your package's journey in real-time.

3. International Shipping

We ship worldwide, including to countries across North America, Europe, Asia, Africa, and beyond. Whether you're in the United States, Canada, the United Kingdom, Australia, or any other part of the world, we will deliver your order securely.

Customs and Import Duties:
Please be aware that international shipments may be subject to customs fees, import duties, or taxes imposed by your country’s customs office. These charges are the responsibility of the recipient, and we recommend checking with your local customs office for more details on potential fees.

4. Order Tracking

Once your order has shipped, you will receive an email with a DHL tracking number. You can use this number to track your package’s progress online through DHL’s website or their customer service.

5. Shipping Restrictions

• P.O. Box Addresses: Please note that DHL does not deliver to P.O. Box addresses. Ensure that you provide a valid street address for delivery.
• Restricted Countries: While we aim to serve as many countries as possible, certain countries may have shipping restrictions or require additional documentation. If you are in a restricted country, we will notify you directly to discuss possible alternatives.

6. Shipping Insurance

For your peace of mind, all orders shipped via DHL Express are covered by shipping insurance. In the unlikely event that your package is lost or damaged during transit, we will assist in filing a claim to recover your loss. Please note that the claims process can take some time, so we encourage you to inspect your order immediately upon arrival.

7. Shipping Delays

While we strive to meet the estimated delivery times, please note that shipping times may vary due to external factors such as customs delays, adverse weather conditions, or high demand during peak seasons. We recommend allowing some flexibility for these factors and tracking your package for updates.

8. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with your DHL tracking number and estimated delivery date. If you have any questions about your shipment, feel free to contact our customer support team.

If you have any questions or need assistance with your order or shipping process, don't hesitate to reach out. We're here to ensure that your experience with AnaZanziCrystalsGemstones is smooth and enjoyable from start to finish.

Customer Support Contact Information:

• Email: dumitriuanaelena11@gmail.com

Thank you for choosing AnaZanziCrystalsGemstones! We look forward to delivering your energy-infused crystal jewelry directly to your door, no matter where you are in the world. 🌍✨